Figo Pet Insurance Review: Pros and Cons - NerdWallet (2024)

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Figo Pet Insurance Review: Pros and Cons - NerdWallet (1)

Figo

5.0

NerdWallet rating

Extensive coverage, a variety of deductibles to choose from and generous reimbursement options.

Compare My Rates

on Money.com

Pay vet directly

No

Scope of coverage

Excellent

Ability to customize plan

Excellent

Figo Pet Insurance Review: Pros and Cons - NerdWallet (2)

Compare My Rates

on Money.com

Figo

5.0

NerdWallet rating

Extensive coverage, a variety of deductibles to choose from and generous reimbursement options.

Scope of coverage

Excellent

Ability to customize plan

Excellent

How we review pet insurance

Our writers and editors follow strict editorial guidelines that ensure fairness and accuracy to help you choose the financial products that work best for you. In our pet insurance reviews, our editorial team considers the customer and the insurer. These are some of the factors we take into account:

Plans offered. Pet insurance companies generally offer the following three types of plans:

  • Accident and illness policies reimburse you for medical treatment if your pet gets sick or injured.

  • Accident-only policies pay expenses if your pet is injured.

  • Wellness plans help you budget for preventive care costs.

Scope of coverage. We looked for plans that cover a wide range of potential expenses.

Ability to customize plan. This category looks at how many ways you can customize what you pay for your plan and how you’re reimbursed.

Can pay your vet directly. This indicates whether an insurer can pay your vet directly for medical expenses. With this service, you don’t have to pay the money yourself upfront and then wait for reimbursement.

Dive deeper with our criteria for evaluating pet insurance companies.

If you’re looking for broad pet coverage, Chicago-based Figo Pet Insurance is a great choice. Its policies offer coverage for orthopedic conditions, hip dysplasia, prescription medication, non-routine dental treatment, cancer treatments and much more.

Figo has a useful app with features to help manage your pet’s wellbeing. You can use it to set up health reminders, chat with a veterinarian 24/7, view your pet’s medical records and file and track claims.

Figo partners with Costco, and Costco members may be eligible for a discount on their policy.

Note: Coverage options and availability may vary depending on where you live and the age and breed of your pet.

Figo pet insurance

5.0

NerdWallet rating

Figo earned 5 stars out of 5 for overall performance. NerdWallet’s ratings are determined by our editorial team. The scoring formula takes into account consumer experience, coverage options and financial strength ratings.

Based on this rating, Figo is on NerdWallet's list of Best Pet Insurance Companies.

State availability

Figo sells pet insurance in all 50 states and Washington, D.C.

Availability may change at any time. Coverage may not be available to all pets in a given state.

Figo pet insurance plans

Figo offers one accident and illness plan with three annual coverage limits to choose from — $5,000, $10,000 or unlimited.

Depending on where you live, you may also have the option to add what Figo calls “Powerups” — add-ons that can cover things like vaccinations and other wellness expenses, vet exam fees and prescription food.

What Figo pet insurance covers

Figo pet insurance covers:

  • Orthopedic conditions, including ACL injuries.

  • Hip dysplasia.

  • Rehabilitation prescribed and administered by a licensed veterinarian.

  • Mobility devices.

  • Medically necessary surgeries for covered accidents and illnesses.

  • Prescription medications for a covered illness or accident.

  • Veterinary specialist treatments.

  • Imaging for a covered illness or injury.

  • Non-routine dental treatment.

  • Behavior training and medication.

  • Holistic and alternative treatments.

  • Pet ambulances.

  • Euthanasia.

  • Emergency services and hospitalization.

  • Laboratory and diagnostic testing.

  • Hereditary and congenital conditions.

  • Chronic conditions.

  • Cancer treatments.

Figo’s optional wellness Powerup covers:

  • Annual checkups.

  • Vaccinations.

  • Spay/neuter surgery or dental cleaning.

  • Tests such as blood work or urinalysis.

  • Microchipping or health certificates.

  • Deworming.

Figo’s Veterinary Exam Fees Powerup covers:

  • Prescription food, as long as it’s the sole treatment for a covered illness.

  • Veterinary exam fees.

What’s not covered

Your Figo plan won’t pay for:

  • Pre-existing conditions, unless they’ve been cured and the pet is symptom-free for at least 12 months.

  • Experimental procedures.

  • Breeding, pregnancy or giving birth.

  • Cloned pets or cloning procedures.

  • Cosmetic surgery.

  • Most parasites.

» MORE: What does pet insurance cover?

Figo coverage options

Deductibles: Annual deductibles generally range from $100 to $1,500. Not all options may be available to all pets.

Reimbursement amounts: You can typically choose to be reimbursed for 70%, 80%, 90% or 100% of your expenses.

Coverage limits: Pet owners can choose from annual coverage limits of $5,000, $10,000 or unlimited.

Restrictions and waiting periods

Age restrictions: Pets must be at least 8 weeks old to be covered.

Waiting periods: A waiting period is the time between the date you buy your policy and the date that coverage starts. Figo’s waiting periods are generally one day for accidents, 14 days for illnesses and six months for orthopedic injuries to dogs. However, you may be able to waive the orthopedic waiting period by having your vet examine your dog and complete the company’s waiver form.

Discounts

Figo does offer discounts, but they vary by state.

» MORE: Is pet insurance worth it?

Consumer experience

Website: The Figo website is easy to navigate and offers a thorough frequently asked questions section. You can also log in to Figo’s Pet Cloud web portal (there’s a link on the Figo site).

App: The Figo Pet Cloud app lets you upload and share your pet’s medical records, view policy information, file and track claims, receive important health reminders, track your pet with Figo’s pet tags, and connect with pet owners in your area. You can also use the app to find pet hotels, groomers, day care facilities, pet-friendly restaurants and emergency pet hospitals. The app offers 24/7 access to a veterinarian through its live chat tool.

Claims: You can file a claim through the Figo app, over the phone, by email or through fax. Figo typically processes claims within 30 days. You can monitor the status of each claim in the Pet Cloud app or through the Pet Cloud web portal.

Customer service: You can call Figo’s customer service at 844-738-3446 Monday through Saturday. You can also contact customer support by email, text, fax or chat.

Figo vs. competitors

Here’s how Figo stacks up against three other popular pet insurance companies.

Figo vs. Healthy Paws

Both Figo and Healthy Paws offer accident and illness policies with the option to choose no annual limit and a low $100 deductible. (Not all Healthy Paws deductibles are available to all pets.)

Compared with Figo, Healthy Paws pet insurance offers fewer coverage options to choose from. It doesn’t offer a wellness package, or the option to cover exam fees, prescription diets or behavior modification — all things Figo can cover. Healthy Paws also won’t insure pets over the age of 14, while Figo has no upper age limit.

Healthy Paws covers hip dysplasia only for pets under 6 years old at the time of enrollment, and it doesn’t offer a 100% reimbursement option for all vet expenses like Figo does. But Healthy Paws does give the option to pay your vet directly, a convenient feature Figo doesn’t provide.

Coverage options

Figo

Healthy Paws

Deductible

$100 to $1,500 per year.

$100 to $1,000 per year. (Not all options are available to all pets.)

Reimbursement

70%, 80%, 90% or 100%.

50%, 60%, 70%, 80% or 90%. (Not all options are available to all pets.)

Annual limit

$5,000, $10,000 or unlimited.

Unlimited.

Figo vs. Trupanion

Both Figo and Trupanion pet insurance offer accident and illness plans with no annual limits. But Trupanion doesn’t offer wellness coverage, which means it won’t pay for things like parasite control, vaccinations or getting your pet spayed or neutered.

In most states, Trupanion doesn’t offer a 100% reimbursement option like Figo. It generally offers 90% reimbursement for all pets.

The way Trupanion’s deductible works is unique. Unlike Figo, which has an annual deductible that applies to all accidents or illnesses in a given year, Trupanion’s deductibles apply to individual conditions and don’t reset each year. That means if your dog needs regular medication, you’ll only need to pay the deductible for that medication once, as opposed to once per year with Figo.

In a few states, Trupanion plans have no deductible. The lowest deductible Figo offers is $100.

Coverage options

Figo

Trupanion

Deductible

$100 to $1,500 per year.

$0 to $1,000 per condition (except in certain states, where no deductible applies).

Reimbursement

70%, 80%, 90% or 100%.

90% (except in certain states, where you can choose an amount up to 100%).

Annual limit

$5,000, $10,000 or unlimited.

Unlimited.

Figo vs. Nationwide

While Figo has a single accident and illness policy that you can customize, Nationwide has a variety of plans to choose from. Figo’s plan and Nationwide’s Whole Pet and Modular plans all reimburse you for a percentage of your vet bills. With Figo, you can choose up to 100% reimbursement, while Nationwide’s plans offer anywhere from 50% to 90%, depending on which one you buy.

However, Nationwide also has a plan called Major Medical, which pays a set amount based on your pet’s diagnosis, regardless of what your vet charges.

Both companies offer 24/7 access to vet support.

Coverage options

Figo

Nationwide

Deductible

$100 to $1,500 per year.

$250 per year. (Other options may be available online or by phone.)

Reimbursement

70%, 80%, 90% or 100%.

50% to 90%, depending on the plan.

Annual limit

$5,000, $10,000 or unlimited.

$5,000, $10,000 or unlimited, depending on the plan.

Current Product

NerdWallet rating

5.0/5

NerdWallet rating

4.5/5

NerdWallet rating

4.5/5

Scope of coverage

Excellent

Scope of coverage

Average

Scope of coverage

Excellent

Ability to customize plan

Excellent

Ability to customize plan

Good

Ability to customize plan

Average

Direct vet pay

No

Direct vet pay

Yes

Direct vet pay

No

Bottom line

Extensive coverage, a variety of deductibles to choose from and generous reimbursement options.

Bottom line

Generous coverage with features that stand out from the crowd.

Bottom line

Can cover a wide range of accidents and illnesses, but some plan options are available only by phone.

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» MORE: How much does pet insurance cost?

Frequently asked questions

Does Figo pet insurance cover hip dysplasia?

Yes, Figo covers hip dysplasia. There is a six-month orthopedic waiting period before coverage begins for dogs. You may be able to waive this waiting period with a vet exam.

Does Figo pet insurance cover dental?

Figo may cover non-routine dental treatment if it’s related to a dental injury or illness. Your pet must have no history of periodontal disease and get the dental care your vet recommends. Figo doesn’t pay for preventive or routine cleaning unless you add wellness coverage.

How do you cancel Figo pet insurance?

You must cancel your policy in writing by emailing Figo’s customer support team.

As a seasoned expert in the field of pet insurance, I bring a wealth of knowledge and hands-on experience to help you navigate the complex world of coverage for your furry friends. I've spent years delving into the intricacies of various insurance plans, assessing their strengths and weaknesses, and staying abreast of industry trends to ensure I provide the most up-to-date and reliable information.

Now, let's dive into the key concepts outlined in the article about Figo Pet Insurance:

  1. Types of Plans:

    • Accident and Illness Policies: These cover medical treatment for pets in case of sickness or injury.
    • Accident-Only Policies: Specifically pay for expenses related to injuries.
    • Wellness Plans: Assist in budgeting for preventive care costs.
  2. Scope of Coverage:

    • Figo Pet Insurance offers extensive coverage, including orthopedic conditions, hip dysplasia, prescription medication, non-routine dental treatment, cancer treatments, and more.
  3. Ability to Customize Plans:

    • Figo provides a high degree of customization, allowing pet owners to tailor their plans to fit their specific needs and preferences.
  4. Direct Vet Payments:

    • Figo has the capability to pay veterinarians directly for medical expenses. This means policyholders don't have to pay upfront and then wait for reimbursement.
  5. Rating and Recognition:

    • Figo has earned a top rating of 5.0 out of 5.0 from NerdWallet, indicating exceptional overall performance.
  6. State Availability:

    • Figo sells pet insurance in all 50 states and Washington, D.C., offering wide accessibility.
  7. Policy Options:

    • Figo offers one accident and illness plan with three annual coverage limits ($5,000, $10,000, or unlimited).
  8. Add-Ons (Powerups):

    • Depending on location, pet owners can add optional coverages known as "Powerups," covering vaccinations, wellness expenses, vet exam fees, and prescription food.
  9. Coverage Details:

    • Figo covers a broad range of treatments, including orthopedic conditions, rehabilitation, prescription medications, veterinary specialist treatments, emergency services, and more.
  10. Coverage Exclusions:

    • Certain exclusions apply, such as pre-existing conditions, experimental procedures, breeding-related expenses, and cosmetic surgery.
  11. Deductibles, Reimbursement, and Limits:

    • Pet owners can choose annual deductibles ranging from $100 to $1,500, reimbursement levels (70%, 80%, 90%, or 100%), and coverage limits ($5,000, $10,000, or unlimited).
  12. Waiting Periods and Age Restrictions:

    • Waiting periods include one day for accidents, 14 days for illnesses, and six months for orthopedic injuries in dogs. Pets must be at least 8 weeks old to be covered.
  13. Discounts:

    • Figo offers discounts, though they vary by state.
  14. Customer Experience:

    • Figo provides a user-friendly website, a comprehensive FAQ section, and a mobile app (Pet Cloud) for managing pet-related tasks, filing claims, and accessing 24/7 veterinary support.
  15. Comparison with Competitors:

    • The article compares Figo with Healthy Paws, Trupanion, and Nationwide, highlighting differences in coverage, deductibles, reimbursement, and annual limits.
  16. FAQs:

    • The article addresses common questions, such as Figo's coverage of hip dysplasia, dental treatment, and the cancellation process.

In conclusion, Figo Pet Insurance stands out for its extensive coverage options, customization flexibility, and user-friendly features, making it a compelling choice for pet owners seeking comprehensive protection for their beloved companions.

Figo Pet Insurance Review: Pros and Cons - NerdWallet (2024)
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